07-19-2023
11:46 PM
- last edited on
07-20-2023
12:56 AM
by
computergeek541
Hello,
I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activation. I am getting super frustrated as this is my business phone and went a whole day without today. Please help!!
07-20-2023 02:25 AM
Is your old Telus SIM Card still receiving service or has the old SIM been turned off now?
You are able to access your Self Serve account using the Mobile App?
07-20-2023 12:56 AM - edited 07-20-2023 12:56 AM
@Jamesellis wrote:@CS_Agent please help with above message
Unfrotuantely, a CSA is highly unlikely to see your message forum post. You'll need to contact them privately through the ticketing system. Tickets are opened through the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the ticketing system gives an error message, send a pirvate message through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but only if the ticketing system doesn't work.
07-20-2023 12:54 AM
@Jamesellis can you make outgoing calls or receive incoming ?
if only incoming calls/text an issue, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
if outgoing an issue too, them message support here
07-20-2023 12:41 AM
@CS_Agent please help with above message
07-20-2023 12:40 AM