Error occurred during activation

[Jamesellis]

Hello,

I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activation. I am getting super frustrated as this is my business phone and went a whole day without today. Please help!!

[Priority]

Is your old Telus SIM Card still receiving service or has the old SIM been turned off now?

You are able to access your Self Serve account using the Mobile App?

[computergeek541]

---

@Jamesellis wrote:

@CS_Agent  please help with above message

---

Unfrotuantely, a CSA is highly unlikely to see your message forum post.  You'll need to contact them privately through the ticketing system.  Tickets are opened through the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an error message, send a pirvate message through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but only if the ticketing system doesn't work.

[softech]

@Jamesellis can you make outgoing calls or receive incoming ?

if only incoming calls/text an issue, There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

if outgoing an issue too, them message support here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Jamesellis]

@CS_Agent  please help with above message

[Jamesellis]

@CSA