01-04-2024 11:13 PM - last edited on 01-05-2024 06:52 AM by computergeek541
I was a previous PM user and am coming back after being gone for the past 6 months. I went through the subscription process, and when I submitted payment I received an error that said "There was an error, although your payment is processed" or something to that respect, and a link to create a ticket, which I did. However, I received no email confirmation and when I try to log into my account, I don't see info, just the moving circles like it's loading under "subscription" and "add on" with no data coming up. I see nothing in the community PM either and no info on any ticket. This was about 2 hours ago.
I started with the chatbot and when it finally gave me an option to create a support ticket, which I clicked to submit but... then it gave a different error lol.
My CC does show a payment pending for Public so I do think it went through fine, I just never got a link or anything for an esim. So I'm not sure what to do.
01-05-2024 12:19 AM
@slidebite yes, you need to use the app to finish the activation.
confirm your credit card if PM charged your twice, but make sure they are pending charge or posted charges
if PM really charged you twice, open ticket with PM support and they can help with refund
01-05-2024 12:15 AM
Thank you both - I first did it thru the website which is where I had the error, then tried the app and it was successful - I suppose now we'll just see if there is a double charge on my CC. Appreciate the assistance.
01-04-2024 11:16 PM
@slidebite You can use this direct link to submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2024 11:15 PM - edited 01-04-2024 11:15 PM
hi @slidebite
were you using the app to subscribe? if not, download PM app and login and see if you can continue the subscription there
if issue persists, please enage support for further investigation