@mbetts
Please check your payment card to see if your plan amount has been charged to your card. If so put your sim card in your phone and reboot. Do you have services on your phone? If yes then you have entered incorrect info to port your number in from your previous provider. We can give you the telus porting department number to call in the morning to reinitiate your port request. If you have no services on your pm card then you will need to contact customer support to reprovision your sim card and they can reinitiate your port request after they get your sim card provisioned to your account and your services working.
Contact customer support ( if needed) and put "sim card not provisioned upon activation" in the subject line and leave a detailed message explaining your issue. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour after they open at 6am eastern in the morning.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
