Error When Trying to Add US Data Roaming

[danieleckler]

I have funds in my account. But when I try to add the 1GB Data plan, I am getting this error: ValidateAndUpdateOptions/Provisioning_15

I'm leaving to the US tomorrow morning, please advise ASAP.

[JL9]

T-Mobile seems to be the go to but try both just in case to test that theory yourself 

[CS_Agent]

Hi there.

We apologize for the inconveniences presented while trying to purchase the roaming service, we will definitely work hard to improve and make the experience even better.

As well it awesome to know that the purchase went trough, at the same time, if you have more doubts or feedback, please reach out to one of our customer services representatives through Simon(chatbot):

https://bit.ly/3MHt634

We will be more than happy to help.

Public Mobile Team.

 

[hTideGnow]

Hi @danieleckler 

the thing you need to do to confirm working is to manually select the network carrier, they T-Mobile or AT&T and use the one that works better or switch between the 2 as needed. 

[darlicious]

@danieleckler 

It's advisable to:

1. Reboot your phone.
2. Ensure roaming is enabled.
3. Manually select at&t or T-Mobile.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[computergeek541]

@danieleckler 

Roaming is supposed to start working seamlessly.

[danieleckler]

Should I expect that it will automatically turn on when I enter the US, or do I have to do anything?

[danieleckler]

Thanks everyone. Looks like it went through on its own somehow.

[hTideGnow]

HI @danieleckler   

Available Fund on My Account shows you have $20? If that is the case, can also try to buy via *611

2 (Buy addon) , then 3 (Roaming) , then 5 (Roaming 1GB) 

[softech]

@danieleckler   One more thing,   All US Roaming has a 10 days 240 hours limit and start counting from the moment you successfully purchased.  it actually more advantage for you  to leave it at least till tonight to try to buy. 

For now, make sure Available Fund has the money and you can try again later

[esjliv]

@danieleckler - for services in USA make sure you are adding the ROAMING addon:

"US Roaming - 1 GB Data (10-day) - $20.00"

Regular addons will not work in the USA.

Also, addons only work if your plan is currently in Active status.

Once you successfully add the ROAMING addon to your account the time clock starts counting down=10 days/240 hours these ROAMING adds last.

So, if you want to wait to try tomorrow, it may buy you another day if needed.

When buying an addon, it is a TWO STEP process - be sure to:
1. Add funds to your account, if you don`t have sufficient funds  

2. Go back to the Add-Ons page and select your Add-On.

[softech]

@danieleckler  If you are leaving for US tomorrow, you still have time  🙂

Wait 15 mins.  Try on a different browsers (edge/firefox/chrome), or use Incognito mode, or clear cache and restart browser. If none of those works, try on another machine/device