Entered incorrect MEID

[Kaakaaki]

Got this message while trying to transfer number:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
I didn’t hear anything from anyone. The number is still with old carrier. I can’t submit a ticket. I can’t reach anyone or find a solution. I have all the information they need but don’t know where to submit it. 

[hTideGnow]

hi @Jun3  zsent, please check Community inbox 

[Handy1]

@Jun3  Sent !

[Jun3]

Could some one send me a phone number for the porting team so that I can fix my incorrect ESN/MEID

[nunanunan]

I got the same problem, can you please share me the phone number? Thank you in advance. 

[Kaakaaki]

Thank you this worked well 😊

[softech]

@Kaakaaki 

better to provide account number instead of IMEI

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1 · Accepted solution]

@Kaakaakino worries I’ll send you the porting team number private message . They can re trigger the port request for you