Ending "Contract"

[ScottishJimmy]

Unfortunately despite being so pleased with Public Mobile I now no longer need the service. Do I just cancel the auto pay and my contract will end? Or do I have to go through a process to authorise the account ending along with myself no longer having the phone number?

TIA

[popping]

@ScottishJimmy 

Choices to cancel service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

[Anonymous]

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@ScottishJimmy wrote:

Unfortunately despite being so pleased with Public Mobile I now no longer need the service. Do I just cancel the auto pay and my contract will end? Or do I have to go through a process to authorise the account ending along with myself no longer having the phone number?

TIA

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Yup. Remove the payment card which disables autopay anyway. If you don't have sufficient funds in your Available Funds to cover your plan then the account suspends. Then after 90 days it deactivates. The number is gone, the SIM is dead, rewards are stopped, Available Funds are gone.

I got a kick out of you putting contract in quotes. 🙂

[will13am · Accepted solution]

@ScottishJimmy , this is a prepaid service.  There are no contracts.  Just remove auto pay and the service will end when the current cycle is completed.  You do have another 90 days to change your mind and the account will remain available for you to restore before it is permanently deactivated.  

[Triguy]

You can remove your autopay to cancel your account.