Email

[DawnKeddy]

How do I change the email on my account?

[darlicious]

@DawnKeddy 

Make sure you verify your community email if you change it or you didn't verify it when you created your community account. To verify just click on the link in the email that you recieve from the community.

When you contact customer support to change your email after the regular verification process you will be asked to answer at least 3 out of 4 extra verification questions about your account and/or payment details that only you should know the answers in order to change your self serve email.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@DawnKeddy 

There 2 locations that have your email address on PM.

To change your email on this public Community Forum - click on your avatar on top of this page then My settings>Personal>enter and confirm your new email.

To change your email on your Self Serve account will need assistance from a CS_Agent. Private message them by clicking on the envelope icon on top of this page.

[HALIMACS]

@DawnKeddy 

Now that you know how to change each e-mail, be sure to update both the self-serve (account) AND the associated Community e-mail address such that they are linked. 

This makes communication with Public Mobile easier and more stream-lined, not to mention allows any Community-based rewards to be associated to a service account.

I would recommend changing the self-serve e-mail first, then the Community e-mail.

[Zyl]

@DawnKeddy, 

you can contact the customer service of Public Mobile to do so.  The best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it. And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively. This is the only way to reach them as they cannot be reached via phone or email and you should receive an answer from them shortly.

You can change the email address associated with the community forum here by clicking on your own avatar icon that's to the right of the "Message" icon and then click on the "My Settings" link to do so.  

[Jb456 · Accepted solution]

@DawnKeddy two areas to change email and two steps.

1- Your community forums email that your posting on you can do it yourself. Click your badge top right and then my settings to change your email.

2- For your actual account email. When you log in to see your overview page, add money to your account etc you have to contact support to change that email. 

Contact customer service agents.

 Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[VIP_Tech]

Hi @DawnKeddy 

get in touch with  Customer Support Agent (publicmobile.ca)

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