Email change

[pchambers]

I am looking to change the email on my account. I can not access my account because the email on my account is not in service and I can no longer activate it. Without the email change, I can not reactivate my plan. 

[pchambers]

Thank you. I am going to try this. 

[pchambers]

Thank you. Nothing as of yet. 

[pchambers]

I have. Nothing there. 

[pchambers]

Thank you. 

[dust2dust]

If you know your 4 digit account pin then you can dial 611 and use your registered credit card to pay. Or you can also buy vouchers and dial 611 without the pin. Or you can use real time payment in some stores. And lastly you can login to your account using the chatbot and make payments.

[softech]

@pchambers   They usually replied within 2 hours, but of course it could be longer sometimes

did you check the inbox on top:

[pchambers]

I have. I sent another message. Finger crossed. 

[hTideGnow]

HI @pchambers   did you check your Community inbox on top right?  maybe CS agent already replied and you missed?

[pchambers]

I have twice and heard nothing. 

[hTideGnow]

@pchambers Yes, you need your email to receive the 2FA code to reactivate your plan.  Simply open a ticket with PM support and they can change the email address for you :

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Outdoorsman · Accepted solution]

@pchambers 

to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user