Email address used for registration not able to be used for password recovery

[Gscheppink]

Currently have a problem trying to recover a password for an account.  Used email+1234@gmail.com for email address.  Unable to enter the + character for email address recovery.  Anybody have any tips?

[Gscheppink]

I would. If I could login.  

Problem is I have 7 accounts setup the same way.....  

[will13am]

I totally agree because I have used Gmail alias in am account.  I have asked about getting this problem fixed.  I will ask again.  In any event don't expect a quick turnaround.  Change your email association in the account, I did.

[Camera4617]

Then Public Mobile should fix that. If they let you register with '+' in email, then they should let you reset password too. (this might never happen nor will help OP in this case probably).. 

[computergeek541]

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@HALIMACS wrote:

@Gscheppink 

Can you copy/paste the email address from another application or document

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When doing that, the Self Serve page deletes the plus signs.

[HALIMACS]

@Gscheppink 

Can you copy/paste the email address from another application or document

[computergeek541]

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@Gscheppink wrote:

Currently have a problem trying to recover a password for an account.  Used email+1234@gmail.com for email address.  Unable to enter the + character for email address recovery.  Anybody have any tips?

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To my knowledge, the password reset instruction e-mail cannot be esnt to Gmail alias addresses.  You'r egoing to need to as a customer support agent for help.  Please open a ticket using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html