Email 2fa not being received...

[rdnfsthirteen]

I've not seen this one before!

When I try to login (since the website update with 2fa turned on) the site says i have to receive an email and I click the button but it never arrives to my gmail.

My gmail and login are: xxxxxxxxxxxxxxxxxxxx

I need to get my CC updated so how am I to login in this case? 

[dabr]

@rdnfsthirteen   Once the account is suspended then yes you'll only see email as an option for the 2FA.   You don't have more than one email account?

[hairbag1 · Accepted solution]

You can consider getting payment vouchers at Shell Gas station or Walmart, then dial 611 to add them to your account.

Deal with hincky website issue later.

[rdnfsthirteen]

cell doesn't show as an option, only email 

not a delay, been waiting and repeatedly trying it since last week.

[rdnfsthirteen]

nothing in junk, it's as though Telus not sending it for some reason? 

[rdnfsthirteen]

cell doesn't show as an option, only email 😞

[Yummy]

REMOVE your email from public forum, please.

Maybe there is delay in email traffic. Some systems are very slow sending 2FA through email.

Can you receive 2FA as SMS?

[RossN]

@rdnfsthirteen hi did you check your junk file?you shouldnt share personal info here you are on a public forum anyone can see, click the down arrow and remove your email top right in your post 

[hTideGnow]

HI @rdnfsthirteen   Please remove your email address, you do not want it posted on a public forum

Please try to have the code to send to your phone number

Also, if you have access to a laptop or desktop, please access My Account there to make update to your CC, there had been some issue with payment page when accessing from phone or tablet

[hairbag1]

Have them send 2FA to your cell phone number. Then log in on laptop.