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Early renewal

Garrity87
Great Neighbour / Super Voisin

Is there any way I can renew my plan a day early?

20 REPLIES 20

@Luddite comes through again! 

 An awesome job being able to help this person out!

You can always "change plan" to any of the plans currently offered. You can "renew now" or "renew on next plan cycle".

Unless Self-Serve is somehow broken (which has been happening lately). You'd need assist from PM Moderator or you'd need to pick a plan which has different price this cycle then (once it's active) pick the intended $50 plan next cycle.

 

AutoPay will use available funds before charging to credit card. If enough available funds deposited into balance (from payment vouchers) to pay the plan then no charges made plus AutoPay discount and AutoPay bonus data are still awarded.

 

If plan not (pre)paid on due date then account and service will be suspended. Can remain suspended for up to 90 days before being (permanently) terminated. Once payment is made to cover plan the suspended account is (re)activated. There's no suspension or reactivation charges at PM.

 

If you force a plan to renew early then you don't get Loyalty reward for the interrupted cycle (days are not counted). You obviously don't get AutoPay reward when manually interrupting the cycle. You can miss out on Referral and Community rewards if they're paid out on days your plan isn't active. You still get AutoPay bonus data if you have valid AutoPay setup, you still get the full minutes/data provision each time your plan "starts" a new cycle.

 

Many people allow their plans to lapse into suspended status when not in use, when travelling, etc, because no penalty.

Many people "renew now" to get more minutes/data once they've consumed their full 30-day allocation. But there's really no reason to "force now" when downgrading plan, if you already paid for stuff you might as well use (or not use) it to completion anyhow. And there's really no reason to renew the $15 Limited Talk plan when you can buy the $5 Talk add-on or upgrade to the $25 Unlimited Talk plan. You can always change to a different plan any cycle if your needs keep changing.

 

You can't pick any "grandfathered" legacy plans. If you move away from a discontinued plan then you can't get it back.


@JoyLuck wrote:

@Garrity87 wrote:

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.


Choose renew plan now in self service. It is only one day early so no big deal.


Public Mobile's self serve system will not allow this. A moderator must get involved.

popping
Retired Oracle / Oracle Retraité


@Garrity87 wrote:

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.


@gblackma wrote:

@Garrity87  if you are willing to do an immediate plan change to say the $50 hybrid plan,  then yes you can see article https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

And screenshot below of plan.

 


@gblackma  OP is already on the $50 plan and cannot do the change plan immediately without moderator assistant unless OP is on an old $50 plan.

@Garrity87 The procedure to renew a current plan early is:

- first: make a payment, if needed, so that Available Funds = plan cost (NOTE: no rewards can be applied, only Available Funds)

- second: submit a ticket, as already outlined, requesting the early renewal.

 

As already noted, moderator response time is not the best just now, so your renewal may happen before the moderators respond. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.


@Naepalm wrote:

@gblackma 

 

why is it called a hybrid plan?

 


I guess because it includes unlimited calls to Canada and US while you're in Canada.

@Naepalm Free calls from within Canada to the States. All the other plans require the US 200 minute  or international 400 minute  addons.

@gblackma 

 

why is it called a hybrid plan?

 

popping
Retired Oracle / Oracle Retraité

@Garrity87 wrote:

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.


Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is up to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $10 200MB data. Relatively expensive option

Naepalm
Mayor / Maire

@Garrity87 wrote:

Is there any way I can renew my plan a day early?


Why would you want to renew it one day early? 

gblackma
Mayor / Maire

@Garrity87  if you are willing to do an immediate plan change to say the $50 hybrid plan,  then yes you can see article https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

And screenshot below of plan.

Screenshot_20200323-100237.jpg


@Garrity87 wrote:

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.


Choose renew plan now in self service. It is only one day early so no big deal.


@Garrity87 wrote:

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.


Currently, PM is offering 1 GB of data add-on for $15. Any unused data will roll over until used up...even if it takes a few weeks or more.

Garrity87
Great Neighbour / Super Voisin

I have the money in there, I'm good to go lol.

Staliger
Mayor / Maire

@Garrity87 No as far as I know except renewing earlier and loosing your current data/mins though self-service account. You can contact moderators by clicking ? on bottom right and follow directions. But just know that PM's cycle is 30 days.

Garrity87
Great Neighbour / Super Voisin

I'm okay with that, I ran out of data and would rather not pay 30$ for 1 gig when I get 8 with my plan for 50.

hairbag1
Mayor / Maire

@Garrity87 wrote:

Is there any way I can renew my plan a day early?


Just put $$ into Available Funds, then the renewal process will be happy.

Autopay has been known to be problematic.

Triguy
Mayor / Maire

If you renew early then you lose any unused minutes/texts or data.  You would need a moderator to renew early but by the time it gets done your account would probably be renewed by tomorrow.

 

JoyLuck
Mayor / Maire

You would want to change on next renewal date in self service otherwise you will lose money on your current plan if you renew immediately.

RossN
Mayor / Maire

@Garrity87 hi its probably useless because you need a moderators assistance and that may take 48 hours

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