ESim not working

[Viking99]

Just signed up with Public mobile and chose ESim and data is not available. Help

[Viking99]

Thanks for the help. Turns out my iPhone wasn’t compatible with Esim so I had to pick up a SIM card. 

[LitlLdy]

---

@Viking99 wrote:

Just signed up with Public mobile and chose ESim and data is not available. Help

---

@Viking99 , I don’t know what phone you have so my instructions may be incorrect.

In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone.

[dust2dust]

Did you turn the esim on to be the active service?

[Handy1]

@Viking99  Use this direct link to support to fix

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Viking99]

Neither working 

[Viking99]

Yes tried and nothing worked

[dust2dust]

Calls and real sms texts working? In and out?

[Handy1 · Accepted solution]

@Viking99  Have you rebooted the phone or tried resetting network settings ? If still no luck please submit ticket with support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437