ERROR 831

[laboursome]

Hello,

I attempted to activate, porting a number from Telus. Gave me this error when trying to activate. 

[softech · Accepted solution]

@laboursome

is your Telus phone service active?

Did you out in IMEI for the porting info?  if so, that could be the reason.

 before you try to activate again, wait 10 min and check your credit card if PM has charged you 

If not, you can go ahead and try again with an Incognito mode. 

And with the porting information,  put in your Telus account number instead of IMEI and that should work

[Timer]

@laboursome 

don't activate again just contact to support team by CS_Agent .

and your credit is charged if not tried use browser from computer, and clear cache and cookies and use one page inPrivate mode,

and your telus account is active right and keep your SIM card for telus in your device and you will getting a SMS to you can reply yes