E-Sim wrong phone

[nkohler4]

Activated my E-sim on the wrong phone, was setting up for my son.  Deleted it off my phone.  The public app now won't let me on from any device unless I confirm my identity via the new phone number we were setting up for him which has not been activated, therefore we never receive a code.  We are caught in an infinity loop with no way out.

[hTideGnow]

hi @nkohler4 don't delete that esim on the wrong phone 

What you need to do is to download the PM app on the correct phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437