Duplicates charges on subscription

[phui_1997]

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

[hTideGnow]

hi @phui_1997 I would wait for couple days and confirm if the pending one got dropped 

wait till Monday since the next couple days are holidsy 

[Sansan]

Correct,  this is regrettably common.  But only one should post, other should drop. 

[Chalupa_Batman]

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@phui_1997 wrote:

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

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Hey @phui_1997 

This happens often to me and I don't worry about it too much as with credit cards they post in the "pending" section and then transfer over to the "charge" section. Sometimes, it takes a few days for it to be removed from the pending section. Best thing to do is if you are concerned, wait a few days and see if one of the two charges go away. If they don't, FIRST contact your credit card company to confirm it's been a double charge or if it's pending. I would also, if you haven't already, take a look at your credit card statements for the this year as several have mentioned double charges (that weren't pending) where they needed support to be credited.

If you find out from your bank/credit card company that is indeed a double charge, or find any other double charges from the past year, please reach out to a CS Agent to resolve. Being Christmas time, it might take longer than normal to get back to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[phui_1997]

Thanks probably wait for few days and check again?

[hTideGnow]

hi @phui_1997 

if you sure one of them not a pending charge, ask support to help 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

@phui_1997  hi at this point its just pending charged. 

It will post after 5 days.  If both of them are posted to your statement,  that is when you use the chatbot to create a ticket and advise. Nothing they can do yet.