Dropped calls

[robbie101]

This is happening with my new phone, happened to my old one as well. When on a call no matter where I am the call eventually gets dropped. First I can hear them but they can't hear me. Sometimes when on a call it just hangs up. Outgoing and incoming. My phone is compatible with Public 

[robbie101]

Kitchener ON and changed it already to 3g

[softech]

---

@robbie101 wrote:

BV4900 series. Just got it a week ago 

---

@robbie101 your phone should be ok for voice, but a bit weak with LTE regarding the compatible 4G bands

Try changing the Network mode to 3G and see if it helps

If not, click  Reset All networks (please note that saved Wifi and BT connections will be deleted as well, you just need to add it back after)

and try different area and see any improvement  (btw, which city and province you are at?)

[dust2dust]

The phone should be fine for talk. Just leave it on 3G. It's rather light on LTE for here.

[robbie101]

BV4900 series. Just got it a week ago 

[softech]

@robbie101 

what exact model of Blackview?

did it ever work perfectly for voice?

[robbie101]

Ok Thanx for all the info much appreciated. I changed to 3G and my phone is a Blackview 

[Handy1]

@robbie101  Try your network to 3G as @softech  suggested and few other helpful tips that @softechshared with you 

[robbie101]

SIM is from my old phone that died a week ago and was doing the same thing. 

[Handy1]

@robbie101  Try resetting network settings . Also is it possible for you to try SIM card in another phone to test 

[softech]

@robbie101 

what brand and model are your phones?

is it better when you have the call away from where you are now, or away from your usual places (home, work, etc)?

Try:

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage
• You can also try to see if VoLTE works.  But first, what brand and model of phone you have?
  You can check the VoLTE compatibility here:  https://www.publicmobile.ca/en/on/get-help/articles/volte
  If you have a compatible one try to turn on VoLTE
  

  iPhone: Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
                   Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
  Pixel:  Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
                  Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
  Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there

  Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE

  Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls.  If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.