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Bozoo
Good Citizen / Bon Citoyen

I am unable to download picture attachments even with my mobile data on. Any idea why that is? Am I overlooking something? 

9 REPLIES 9

HI @Bozoo 

Nokia 6.1 was only from 2018, not too bad

To resolve the MMS issue, there might be a bit more work then simply updating.  Many confirmed that you need to delete the current APN profile first.  Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces.  Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Hi @Bozoo 

did you try Reset All Networks?

Bozoo
Good Citizen / Bon Citoyen

It's a Nokia 6.1...a dinosaur. 

HI @Bozoo 

what model of Nokia phone is that?

Bozoo
Good Citizen / Bon Citoyen

I think my Android phone is not being supported by Nokia anymore. Because I tried all that was suggested and still can't download pictures. Thanks for all your suggestions. It's appreciated 😌

I guess I'll be asking for a new phone for Christmas! For now I'll have to accept I won't get pictures downloaded . Oh well...

Bozoo
Good Citizen / Bon Citoyen

Thanks!

Bozoo
Good Citizen / Bon Citoyen

Thanks, I'll try that. 

BKNS27
Mayor / Maire

@Bozoo 

Try resetting the Network settings. If that didn’t work then check the APN settings on your phone.

Here are details on the APN settings:

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-Setting-for-MMS-only/m-p/199802#M1722... 

 

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