HI @Johnyi
first login My Account and check payment history, does it show one or two amount for $20.16? and did you make any plan change and manual payment that 2 days? check Payment history, any hint it shows Available Fund of around $18 after Feb 4th? Maybe you can post all the transactions from Feb here so we can help?
or if you like CS agent to help, submit ticket. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
