Recently I changed my plan to upgrade to 4G and 15 GB of data. However, the web site was very slow. In short I made two payments of $40 and would like a refund of 1 if these payments.
@SBSW Disabling autopay will mean the loss of $2 discount until you enable it again. It's not necessary to disable autopay as the available funds (account balance) will be used first to pay for renewals.
I am in autopay. The extra money for the double payment would continue perpetually. So I decided to stop autopay temporarily until the funds are used up, then reinstitute it after the funds are used up.
Please be aware that all tickets need to be opened using the chatbot. I would suggest avoiding mention of sending private message as the initial contact method.
I have cancelled autopay for 1 month. When my bill comes due please use the excess funds from my double payment to pay my bill. If there are excess charges I will pay them manually.
Once this excess funds are used up I will return to autopay.
@SBSW Refunds are tricky and take a long time to get. Better to leave the money in your available funds account for future payment. Or you can try to get a credit put on your account. Send a private message to CS_Agent or get a service ticket by using the Chat Bot Simon.
