Marycastro

[Marycastro]

I can’t enter in my public mobiel account 

[dabr]

@Marycastro     If/when you contact customer support for login issues, you may also want to ask them to change your username as well if that's your real name you're using for the Community account.

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[hTideGnow · Accepted solution]

hi @Marycastro what error you got? tried Reset Password?

or open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

[dust2dust]

What are you needing to do?

Try using private mode or a different browser or even device. Often a non-mobile browser works better.

Were you able to use the password reset? Are your services working? Do you have the sim in a phone?