Double/duplicate charge on sign-up

[Rzak]

Hi,

I was double charged on signup during the Black Friday sale event.  The website was crashing all night which I believe was the culprit.  I have filed a dispute with my credit card company which is pending,  and also tried submitting a ticket with PM but that doesn't seem to be working.  Can a moderator please look into this?  The charge doesn't show up in my transactions list in the PM portal, but is there on my credit card statement.

[Handy1]

@Rzak  Support usually reply within the hour sometimes longer just 

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @Rzak 

please use the direct message link instead and it will work, please try       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1]

@Rzak  Yes my link is different then chatbot it will work 

[Rzak]

Thanks a lot!  I thought it would fall off as a pending charge but it actually posted on my last statement.  I’m getting 404 errors when trying to submit a ticket so will PM the CS agents via you link 🙂 

[Handy1]

@Rzak  if pending and not posted , pending charge should fall off . But I would  Submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437