Double charging

[Althea1]

Hi there I am being chargers multiple times in a month. It shows in my bank account but not Iiny public mobile account. What do I do? 

[docbob]

I very very doubt that, they triple charged me. They do this stuff all the time, to lots of people.

It seems they do what they can get away with frankly.

[computergeek541]

One ticket will be enough. The matter can be discussed.with the customer support agent.

[Althea1]

Do I create a refund ticket for each over charge? This has been happening for many months in a row but I have just noticed 

[hTideGnow]

hi @Althea1 you sure they are not just pending charges?? it might drop off from the CC statement in couple days

but if they are all posted charges, check with support 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Hello @Althea1 

First, please reach out to your bank to confirm these are actual charges and not pending charges. Sometimes, I have seen pending charges stick for weeks. If your bank can confirm these are NOT pending charges, then please create a ticket and ask for the said amounts to be refunded.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent 

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[eddieO]

@Althea1 , as you are having billing related issues you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)