a month ago
Hi,
I recently changed my subscription as I didn’t need 100GB of data.
I’ve now been charged twice today for my phone plan, one charge is the old price and one is the new price.
please help
@Ellagirl4 You have to ask support to help with that
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
hi @Ellagirl4 did you request a plan change today, after the renewal and used Change Now option ? If so, that is the normal behavior with the change now option
but there's a slight chance that support can reverse it , please check with them
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
