Double charged for many months

[necessary]

Hello,

I have not verified my PM charges for several months, but now that I have - I see that I have been double charged as far back as early this year. To make matters most, I also manage 2 other accounts for family members (on same card), and they have also been double charged... So I'm out many hundreds of dollars this year alone.

How would I go about getting this resolved and getting a refund as expeditiously as possible?

Thank you

[necessary]

That is correct. 2 of the accounts are on 90-day recurring payments and one is billed monthly. Thank you for the keen (calm) eye, I was a bit put off by the volume when I looked at it, I guess I should have inspected it more closely.  My apologies.
Thanks everyone! Not for the strangely off-putting tone or the implied accusations of fraud, but specifically this last accurate observation. Have a great end of your day!

[slusagm · Accepted solution]

I don't see duplicated charges 

You have 3 accounts but look like PM only charged twice every month.  For 3 accounts, shouldnt you see 3 charges every 30 days? PM does not have family account, so 3 accounts are seperated and charged in different entry

[necessary]

Im opening a ticket ... but do I need to do this for every single double charge instance? Is there a way to fix this systematically? 

[necessary]

This is for 3 accounts, not billed monthly.

[necessary]

They clearly appear on my credit card statement, these are not pending payments as I see them going back to January this year. I also see on my account billing showing up as a "base plan" charge and an "automatic top up" charge in the same amount. I'm on a 90day plan so these are large charges, easy to spot.
Like I mentioned, I "manage" 3 accounts and this seems to happen for all 3, going back many months.

[Meow]

Not likely for PM to double charge you.

Either somebody use your CC without your knowledge or you pay for somebody and you forgot about it.

Do you SEE that charge on your PM account or only on CC?

And how come you report this 'issue' 9 months after this allegedly start happening?

[softech]

@necessary 

Where you see the double payments?  Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ? 

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge. 

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account.  Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account.  The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.  So, there are two lines showing on Payment history for each renewal but you only got charged once on your credit card

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there