Double charged, Can't use phone

[cgyli]

Same issue as others on here. As seen below, for some reason they charged twice on my Public Mobile account, credit card charged once on auto-pay. Still requesting an additional $60 to get my phone to work. Pretty frustrating.

[Dunkman · Accepted solution]

@cgyli

Unfortunately, the wait times for moderators are about 72+ hours recently due to high demand for moderator help.  

[cgyli]

@Jarvar As stated above, I've both tagged a moderator in this post, and sent a private message. I only made a public post and tagged a moderator as that was what Public Mobile instructs you to do when facing an issue. 

Thank you for letting me know about the plan switching issues, I'll just hold out until i get a response.

[Jarvar]

That sounds unfortunate @cgyli

I'd recommend you follow some of the advice that others have posted here and contact the moderators. If you switch plans even to a really cheap one, you could lose your original one if it is no longer available.

There was some thread last month about someone who got their account fixed by a moderator but lost their original plan as it was no longer being offered. This would be good to also mention in your message to the moderators.

I hope you get it fixed soon as it's a real inconvenience to be charged more than your supposed to and be without phone service.

[mimmo]

@cgyli  is your current plan still available? or is there a different you might be willing to chnage to? if yes  because of the wait times and depending on how nessisary your phone is,  I would try doing an immideate plan change to the $10 plan.  if the change is successful then you would  at least get a working phone. if it doens't  you are only out $10.

[cgyli]

@RobertQc I never once stated they "stole" money. I am very aware that this is some sort of technical error - however that does not make the situation any better.

I'd just like a resolution ASAP. Also a little frustrating as they don't have a direct number to contact. I've been with them for 2 years and this is the first time i've had any issues. I followed the instruction to open a community account and start a thread and tag a moderator. I've also sent a private message to them. Hopefully this will be resolved soon.

Thanks for the input!

[mimmo]

@Chrispittman  its usually best to start your own thread not tag onto someone elses.  the anwer is teh same you contact the moderators.  see the post abouve yours.   most likly you will be givin a rrefund in terms of an account credit.  did you by chance try activtaing a couple times or click pay now twice?

[Chrispittman]

I joined Public Mobile on Sunday and they took an extra payment out of my account that was unotherized.  How do I get my money back.

[RobertQc]

---

@cgyli wrote:

Same issue as others on here. As seen below, for some reason they charged twice on my Public Mobile account, credit card charged once on auto-pay. Still requesting an additional $60 to get my phone to work. Pretty frustrating.

---

@cgyliSorry I know you are frustrated but Public mobile does not steal money. If they do it was an accident / gitch (there are many here) and they will rectify it. Public mobile is fair and if there was a payment mistake they will make it right. I suggest sending a message to the moderator team. Click this to send them a message.

Moderator response times seem to 4-5 days. I messaged them on tuesday and have not heard a response yet.  As for your service not working try this trick here on this link. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Dunkgirl]

@cgyliWow thats not right. I am sure they will fix it for you. Did you send a message directly to the mod team? Tagging them here probably won't do anything. Send a message to moderator team DIRECTLY. Click this to message the moderators  Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

[cgyli]

@CS_Agent