hi @ElinaldaLuzia
did you select "Change Now" when you made a plan change If so, it is not double charged but an expected behaviour. With Change Now, PM will start the new plan now and hence you will get charged even your "old" cycle is not done
we heard that PM support might be able to help, you can try to check with them.
submit a ticket with CS Agent using Chatbot here:
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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