Double charge

[Jennifer08]

I paid monthly subscription. Then few days later switched to new subscription. So within days I paid twice payments. Since subscription is prepaid, the payment for the previous subscription should be credited to my account, however it hasn’t been. Do I need to wait for another billing cycle or there is something wrong? 

[Handy1]

@Jennifer08  Wow that’s amazing , we have always been told no refunds unless you were wrongfully charged or never able to activate , but for changing plans immediately unless it was the day of your renewal exceptions could sometimes be made . But thanks for sharing this I guess they. A use their discretion when they see fit . Seems it always worth trying no matter the situation. Super happy it worked out for ya because I was one of the nay sayers on this thread 😞 I’m eating crow now 

[Jennifer08]

Thanks for your help. Just got credit from PM. Worth the try! 

[slusagm]

dont think much you can do.  But check with PM and hope they can reverse the plan change 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Jennifer08 

Found it! It indicates that it is not prorated for unused days.

 

[Handy1]

@Jennifer08  A little message pops up when changing plans unfortunately it can be easy to miss 

[BKNS27]

@Jennifer08 

It is indicated in the fine print. I will look it up for you.

[Jennifer08]

I didn’t know. Also PM doesn’t indicate any of those when select. I f I knew, I would wait until the cycle end

[Handy1]

@Jennifer08  That’s why PM is pre paid and no refunds unfortunately . Why’s it’s always advised to change  plan on next renewal option and not immediately 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

[Chalupa_Batman]

Hello @Jennifer08 

Usually you have two options. Switch NOW or at RENEWAL. It seems you picked NOW instead. Reach out to a CS Agent and advise them it was an honest mistake and ask if they could do a credit to your account.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Jennifer08 

If you switch plan NOW then you will have paid for the old plan plus the new plan. This is normal. You should have clicked on next renewal date.

We always recommend to switch plan on NEXT RENEWAL DATE.