Double billed in August

[Laputa]

Double billed in August, 18 and 20

[hTideGnow]

hi @Laputa 

it has been over 10 days, even a pending charge should have been dropped

but did you make a plan change on Aug 20? and What Payment history page on My Account says? does it show both?

if you made a plan change using Change Now on August 20, after a renewal on August 18, then the 2 charges are correct.

if not, please check with PM support agent.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27 · Accepted solution]

@Laputa 

Check whether both charges are posted or one is pending. If they are both posted, no worries because the extra charge will remain in your account as credit in Available Funds and will pay for next month bill.

You can also request for a refund by clicking on the Chat bubble for an agent to process but it may take up to 30 days to process…same time as your next bill.