05-29-2019 05:32 PM - edited 01-05-2022 07:37 AM
Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.
06-17-2019 06:07 PM
I will contact a moderator. Thank you.
06-17-2019 06:05 PM
Hi. No funds ATM. I will contact an admin. Thanks.
06-17-2019 05:59 PM
@Mikey1986 wrote:Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?
When you log into My Account, do you see any $$ in Available Funds ? Maybe they have applied the extra payments to your account already but just waiting for the next renewal ?
06-17-2019 05:54 PM
@Mikey1986 wrote:Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?
@Mikey1986 have you contacted the moderator team yet? If not, please see here to learn how to send them a private message: How to Get Help - Community
06-17-2019 05:24 PM
Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?
06-10-2019 08:43 PM
@Mikey1986 wrote:Hello. I am ok with a credit being added to my account. I don't have a credit or debit card on file. Thanks.
You're missing out on the easy effortless autopay reward of $2. You can use those "credit" card gift cards to satisfy the autopay reward and still top up however else you're doing. No need to even hit the card.
06-10-2019 08:37 PM
Hello. I am ok with a credit being added to my account. I don't have a credit or debit card on file. Thanks.
06-10-2019 08:09 PM
@Mikey1986 wrote:Hello. How do I get reimbursed? Thanks.
Just a little extra detail to the above...it would likely only credit back your Available Funds account here...not your bank or credit card.
06-10-2019 07:58 PM
@Mikey1986 wrote:Hello. How do I get reimbursed? Thanks.
Hopefully you've contacted the moderator team. They should credit back your account the extra amount that you were charged.
06-10-2019 07:52 PM
Hello. How do I get reimbursed? Thanks.
06-08-2019 08:43 PM
@Mikey1986 Wow!! Definitely you are being charged twice for the same plan 10 days apart. I guess if Public Mobile supported multiple plans per account then the payment history would look similar to the screenshot you posted.
Public Mobile owes you some money that's for sure!!
06-08-2019 08:05 PM
05-29-2019 05:44 PM
@Mikey1986 wrote:Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.
@Mikey1986 Are you sure? If you post a screenshot of you payment history for the last three months minus any private info of course someone here will be more that happy to review and confirm if that is the case.
05-29-2019 05:37 PM
@Mikey1986 wrote:Hello, I have been billed twice for the last two months and got a "service error" reimbursement.
It almost sounds as if Public Mobile added extra funds to your Public Mobile self-serve account to conpensate based on that statement. Is that what happened?
05-29-2019 05:36 PM
@Mikey1986 You need to contact the moderators to discuss the issue. You can click the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage
See what they can do, but refund is difficult.
05-29-2019 05:36 PM