@computergeek541 wrote:
@HALIMACS wrote:
@Jigarkumar
I would recommend you pick one up at a corporate Telus or Koodo location near you.
Afterwards, contact the customer support agents and ask for a refund/ credit for the one they were sending you.
This is advice that I don't agree with. A SIM card refund is not something that customer support agents have to do. Arrangements for that need to be made ahead of time. Otherwise, the custostomer could get stuck paying for the extra SIM card.
I understand that you disagree with it @computergeek541 , thank you for sharing that.
Indeed, the CSA's may or may not comply with a refund/credit request. I didn't write that they would nor that they had to agree.
However, I'd bet dollars to donuts that a well-worded and kind message to customer support will usually result in understanding and flexibility on their end, especially in cases whereby a SIM card is later than expected in being received.
If Public Mobile's goal is to get customers signed up, offering a credit on the account equivalent to the SIM card purchase price (not necessarily a REFUND) is a small, yet effective, gesture which may go a long way in ensuring a prospective customer sticks around to sign up.
