Don't know y my phone isn't working

[Ashleyhess86]

I did the PayPal recharge phone thing to reinstate my account for one it charged me 50$x2 and still doesn't  work I got email showing transactions but nothing on my end

[Anonymous]

 @Ashleyhess86 : Right. So now make the payment while you're there using the voucher.

[Ashleyhess86]

Renew but it days its suspended when I cal 611

[Anonymous]

 @Ashleyhess86 : The code will be 12 digits. Don't post it here. Step 6 from Triguy above.

[Ashleyhess86]

******** don't recognize this

Edited by srlawren to remove voucher code

[Triguy · Accepted solution]

How To Pay With Digital Vouchers

If you do not have access to, or prefer not to register a credit card or Visa Debit card to your account, you may also top-up your account using a digital payment voucher. However, please be aware that this would be done through a third-party, like Recharge.com, which would charge fees for their service.You can purchase a digital payment voucher (in the form of a code) through Recharge by following these steps:

1. Access the Recharge.com website
2. Select the desired top-up amount. Once you have selected the desired top-up amount, you will be shown a breakdown of the total, including the applicable fees that Recharge will charge you
3. Fill in your email address where you would like your code to be sent
4. Submit a payment; through Recharge, you can pay with a Visa or Mastercard credit card, Mastercard debit or PayPal account.
5. After your payment, the code will be sent immediately to your email address. Please check your spam folder if you do not receive your code immediately.
6. Once you have received your code from Recharge, you can then top-up your Public Mobile account by calling * 611 and following the prompts. Or you may also top-up by signing in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.

[Anonymous]

 @Ashleyhess86 : What recharge sold you was a voucher. Now you need to redeem it in the 611 or self-serve. The page would have refreshed to show the voucher PIN/code. And you would have got an email with it.

Edit: does the self-serve show that your plan is suspended? Or does 611 want money to renew?