Don’t know my credential

[Haniya1407]

Hello! We purchased the number for my son couple years ago and there was an auto payment. The card is still working but we received the message that the service is on hold due to the incorrect payment method (which is not true)

we forgot his login credential and don’t remember which email was registered under this number. Is there any way to restore the account by the phone number? 

[BKNS27]

@Haniya1407 

While you are waiting for an CS_Agent to respond. You can purchase a voucher and dial 611 on his phone or dial 1-855-4PUBLIC and enter the voucher number and pin to restore service.

A voucher can be purchased at these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

[EB0]

@Haniya1407 

Send a private message to CSA through the following link to help you recover your account 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Haniya1407]

Thank you! We will try! Yes, we have access to the number but it is not in service. 

[EB0 · Accepted solution]

@Haniya1407 

If you still have access to his phone,

click on forget email on the login screen, enter your phone number on the recover your email page.