09-08-2023 06:12 PM
I have tried since Monday to register my debit card as a method of payment, I have spoken with plenty of agents and nobody has been able to help me. I am so frustrated and have started asking myself if I have made the right decision by moving to PM.
09-09-2023 12:57 AM - edited 09-09-2023 12:59 AM
@Hervé wrote:I heard that is not possible! Besisdes that, any "foreign" card will act as a "Canadian" credit card!
All credit cards originate from a specific country. It cannot be changed into a Canadian credit card. If the card isn't from Canada or the U.S., it won't work at Public Mobile.
09-08-2023 09:56 PM
09-08-2023 09:43 PM
@BKNS27- The customer has said they don't have a Simplii card. But there was a spate of people with Simplii cards not working here a while ago. Maybe it has been fixed.
09-08-2023 09:20 PM - edited 09-09-2023 02:14 AM
Simplii is owned by CIBC so I don’t know why it would get rejected.
I would suggest you escalate to a CS_Agent supervisor.
Another option is to purchase a reloadable Visa CC at any grocery store or gas station.
09-08-2023 08:02 PM
Hi,
I heard that is not possible! Besisdes that, any "foreign" card will act as a "Canadian" credit card!
09-08-2023 06:19 PM
you are right, maybe agent. But until now, nobody has been efficient enough to do it.
09-08-2023 06:18 PM - edited 09-08-2023 06:18 PM
HI @aure
Simplii has trouble with many businesses.
maybe agent can help and check, submit ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-08-2023 06:17 PM
I have done that process since Monday and not working. Agents saying to try again later, change the browser, delete cookies, etc etc. But the week has finished and I have been trying to find a solution, but nobody has been able to help me with this.
09-08-2023 06:15 PM
not branded as Simplii, it is canadian
09-08-2023 06:15 PM
If you have a debit card with the visa logo on it then is it from a Canadian or American bank with a Canadian or American billing address? Is it branded from Simplii?
09-08-2023 06:14 PM
HI @aure
you already activated with PM? If you are, steps are the same as any Visa or MC card
Login to My Account, Payment, Manage Subscription and Update Card Information and you can update it there