Do the Moderators work on weekends?

[yiatioxi-ok]

Do the Moderators work on weekends? Have private messaged the moderator team to ask if they would please reset my account but have not received any response. I'm assuning that they work Monday to Friday - is this correct?

[yiatioxi-ok]

Been waiting for 2 days to have my plan re-set. I hope they will eventually get to it.

[Chj]

Thanks for letting me know!

[Dunkman]

@Edmondmar@Chj

Unfortunately, the average wait times is about 1-3 days recently due to overwhelming demand on the various promotions.  There is no automated reply when the moderators received your message or request.    

[Chj]

I'm new to PM.  My Port from Virgin failed and I've been trying to get support .Could you please reply to my message to let me know that it is working?

[Edmondmar]

I haven't gotten a reply and i messaged them last night. Maybe they are more busy right now?

[MoreYummy]

Usually they are respond within 2 days on weekday for me.  Not sure about weekend recently.  should be less staffed.

[ipofmc7]

I’ve been waiting for 2 days now. I feel as if the team is not as active as they used to be

[popping · Accepted solution]

@yiatioxi-ok

Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)