03-03-2024 12:57 PM
Hi does customer service agents work on weekends? Thanks
03-03-2024 01:47 PM
03-03-2024 01:03 PM
Yes they work everyday from 9am to 10pm in the UTC -5 timezone!
Hi @AllT
To submit a ticket, start with the chatbot at the bottom right corner.
Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
May I ask what the issue is? Maybe we can help.
03-03-2024 12:59 PM - edited 03-03-2024 01:00 PM
HI @AllT
yes they do
you can submit them a ticket or you can also share your question here and community will try to help
To submit a ticket with CS Agent, use this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
