Do not know account email address

[Mad3]

I no longer have email address that I originally registered with. How can I retrieve my account information? 

[esjliv]

@Mad3 - if you know the password to your login, you can still use the invalid email address to access your My Account. But, yes only CSA, can actually change the email connected to an account, if one was ever created.

If you registered in-store, then one may not have been set up yet. You can submit a ticket here to directly to use the Create or forgot My Account email or password link

[saadh]

Your best option would be to contact Customer Service.

i) Click on the Envelope icon, on the top right corner.

ii) On the left side, create a new message by clicking on the icon to the left of the gear icon

iii) Send to: CS_Agent

[RossN · Accepted solution]

@Mad3 

you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email   change

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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