@Helpplz22
Does the credit card on file have the same info as the current card? (Name, expiry date, card #, CVV and postal code? If so do you know the 4 digit account PIN #? If yes then call 611 from the phone or 1 855 4PUBLIC from another phone and enter the 10 digit phone #. You can make a payment after entering the 4 digit account PIN #.
Or pay with Public Mobile vouchers (no fee) or instant top ups (Canadian Tire gas bars or Mobil stations for a $1 fee) available at retail shops or online at muskbird.com.
More info on vouchers can be found here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...
Vouchers at muskbird.com are delivered to your email in about 5 minutes to be loaded via the 611/IVR system (no PIN # needed) and instant top ups (choose Public Mobile-RTR) are nearly instantly added to the account and will automatically reactivate the account as long as the funds equal or exceed the plan amount and the account us not suspended via lost/stolen.
Muskbird.com charges a 10% fee ($1 per $10) for payments made via PayPal or a credit card. E-transfers/interac payments are charged a 0.03% fee ($0.03 per $10).
After reactivation you can then contact customer support to gain account access.
