Hi @murphdave
As others have pointed out, the characters in the referral codes can be tricky, especially when dealing with zeros and the letter "O".
Unless the receiver correctly pastes the code into the activation field (and doesn't try to decipher it and type it in themselves), sometimes misjudged characters can require moderator assistance to sort out.
Your SON, as the account holder using the referral code, will have to contact the moderators and reference his account details to have the correct referral code applied. (unless you're managing setting up the account for him and have access to his self-serve account...)
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
