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Referral code

whitefinger70
Great Neighbour / Super Voisin

‎07-20-2026 08:49 PM - last edited on ‎07-21-2026 10:11 AM by Oracle

Hi, I just made my account with the help of a friend, Matthew.

 

We setup the account with the intention of applying the referral code, however didn't see/get the opportunity to enter it, there was no prompt.

I would like to still apply the referral code of: ******

Thanks

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2 REPLIES 2

slusagm
Mayor / Maire

‎07-20-2026 09:10 PM - edited ‎07-20-2026 09:12 PM

PM will help to add it back for you, but you need to remove from your post first. Click the down arrow on top right corner, click Edit Message and you can update the post to remove the code. 

To add to the account, ask PM and they will add it back.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

 

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman
Mayor / Maire

‎07-20-2026 08:58 PM - edited ‎07-20-2026 10:16 PM

@whitefinger70 wrote:

Hi, I just made my account with the help of a friend, .

 

We setup the account with the intention of applying the referral code, however didn't see/get the opportunity to enter it, there was no prompt.

I would like to still apply the referral code of: 

Thanks

Hello @whitefinger70 

Please click on the arrow and remove your friends name and referral number. Customer service doesn't read these posts and rarely attend this forum. Your friend should have told you that Public Mobile is a self guided service. Here is how to reach a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

 

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