Desperatly trying to subscribe

[develeigh]

Hi,

I have been trying to subscribe since the $34 sale went on. Im stuck at check out for 5 days. No luck getting an agent on chat. The error says "most postal code doesn't match the plan" or something which makes no sense. Any help would be awesome. 

Darren

[Andy85 · Accepted solution]

Hi @develeigh,

If you have a proof of purchase of the $34 Black Friday plan, you should be entitled to it. The plan itself was removed from the Public Mobile site/app but you should submit a ticket to customer service so that they can look into resolving your issue with respond to the plan and your subscription issues. 

To submit a ticket directly to a customer service agent, please click on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.

[hTideGnow]

HI @develeigh 

i think you missed the deal now

But you were using the app to subscribe? best to start the subscription using the app,  not the browser

and for postal code issue, are you in some area with a new address? the postal code/address sometimes is a problem for new addresses

[Sansan]

I'm sorry to hear that. Please try and reach out via private messages.  Unfortunately,  it might be a few hours to few more days for a reply as I understand they are extremely busy. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@develeigh  Make sure your using the app to activate not the website . Also ensure the app has your correct provide selecting . Also if you happen to live in an new subdivision that google maps doesn’t recognize you may want to try the last postal code you had with the card 

[TheSterlinger]

You can try speak to a Public Mobile CS agent with the link below and hopefully they can help you solve your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437