Delete auto pay

[Buffoven]

• My phone got transferred from previous carrier , 4 days ago  no eSIM sent no support can’t get into account to stop payment which I assume they will take money anyway  . Had to go back to previous carrier because need phone for work! Thanks for all the aggravation payment 

[slusagm · Accepted solution]

deleting autopay is easy, just do it on your My Account, Subscription , and Manage Subscription and then turn off Subscribed

Deleting credit card would need PM help.  Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket

[Handy1]

@Buffoven  We are just customers like you trying to help . You need to engage support to have the credit card info on your account removed . Use the link in my first reply to you bottom of page 

[Buffoven]

Delete credit card info please 

[BKNS27]

@Buffoven 

Did you reply to the text from your previous carrier confirming you are porting over to PM? There is a 90 minute window to reply.

If you didn’t reply, your old SIM/eSIM will continue to work until porting is completed.

[Handy1]

@Buffoven  work with support to get it fixed or ask them to remove credit card info from the account right away so you won’t be charged again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437