[Dec 16th] Didn't receive text with Free 2GB and 500mins offer

[Grazyna05]

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international.

Could any of you help me figure this out?  I get all texts from Public Mobile otherwise.  I've been a customer for a year and I received the texted offer last year and accepted it.

Thanks in advance.

[Meow · Accepted solution]

Contact agent to manually add holiday bonus.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[hycm53]

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@Grazyna05 wrote:

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international.

Could any of you help me figure this out?  I get all texts from Public Mobile otherwise.  I've been a customer for a year and I received the texted offer last year and accepted it.

Thanks in advance.

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You can chat with Simon for this matter,  if Simon can’t help, he would let you open a ticket.

https://www.publicmobile.ca/en/on/get-help

[toppy]

@Grazyna05 you can submit the ticket to CS_agent about the issue

[Quigley]

@Grazyna05 

Try replying YES2 to 4911

If it doesn't work, then you'll have to get a CSA to manually add it.

Use the Chat Bot Simon to get a service ticket started first.