Daughters account removed. Why?

[dazel247]

Hooked up a phone for my daughter. Its been months since she put any money on her plan. I went to put money on her plan and her account has been deleted. So i try and activate her sim card and it says invalid sim now. can i reactivate her card somehow. If not this makes no sense at all. Why would you delete a possible customer who may choose to come back. You would think the company would want business rather than kick them out the door. Just saying.

[kav2001c]

@LudditeI thought it was clear the 90 days were during suspended status

Clear as mud then

But I think 10, 30, and 90 day plans all delete in 90 days

(if you count your payments it should read 100, 120 or 180 so )

[Luddite]

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@kav2001c wrote:

Deletion is automatic after 90 days without payment

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Close but no cigar! 

90 days after expiry, so 120 or 180 days since last payment. 

[JL9]

Makes sense.

[RobertQc]

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@dazel247 wrote:

Hooked up a phone for my daughter. Its been months since she put any money on her plan. I went to put money on her plan and her account has been deleted. So i try and activate her sim card and it says invalid sim now. can i reactivate her card somehow. If not this makes no sense at all. Why would you delete a possible customer who may choose to come back. You would think the company would want business rather than kick them out the door. Just saying.

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https://store.publicmobile.ca/pages/terms-of-service "After ninety days with no active rate plan, your account will be automatically deactivated."

While I totally understand your frustration, I also understand in the business world inactive accounts are a problem. Most of them stay inactive forever and become a strain on databases and networks, especially for a phone company that can hold your number and registers a sim card on their network.

Since you are now a new customer and have to start from scratch... Watch out for public mobile offers, they often will give you a free sim card / and or bill credit.

[kav2001c]

Deletion is automatic after 90 days without payment