If you do not see your data line listed in this area in your self serve account, then that normally means you used it all up.
But, your plan just renewed today? In that case, it should be listed unless you blew through it without knowing this morning.
When you said your data stopped working a week ago, was that because you used it all up (so it was not showing like above)? OR, you were showing data left, and it still wasn't working?
If you see the data line listed, and your account is in ACTIVE status try performing a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
You can also try your SIM into another phone to see if data works. This would rule out a device issue.
Check for outages in your area:
https://istheservicedowncanada.com/status/telus
https://www.telus.com/en/on/outages
https://downdetector.ca/status/telus/map/
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
