Data

[Zoe69]

My data isn't working I have reset my network and my subscription is not due to reset till the end of June.  What is wrong with the system?

[hairbag1]

@Zoe69 

are you in Kitchener / Waterloo area or in Nova Scotia ?...is so there seems to be a widespread network upset in your area. Public Mobile is aware and working hard to fix asap.

[hTideGnow]

hi @Zoe69 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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