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Auto switch between wifi and data

Johnmacwilliams
Good Citizen / Bon Citoyen

Just wondering if anyone else might be having problems switching between wifi and data, vice versa seems to work fine, just when I leave a wifi connection. Last few days I've had to restart to get data going. Thought it was a phone problem(Samsung A35 5g) but my daughter (Samsung S24) is experiencing the same issue. Only been happening for a few day

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Johnmacwilliams 

Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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