Data

[Tedk]

My account shows I have 2 gig left but I'm getting messages saying I used my data up , I don't know where I stand and no one to talk to 

[Tedk]

Thanks for the reply , How do I clear cache and cookies ?

[softech]

@Tedk   which browser you are using? and you are accessing on computer or phone?

generally , for Chrome, click on the 3 dots, then select New Incognito Windows.   A new window will be opened and you just access My Account there

[dust2dust]

Try the suggestion from Jkurs. The little spinner refresh icons lower down.

[Tedk]

I have no idea how to do that

[Jkurs]

I've found that the information on the accounts page isn't updated until you manually do so with the refresh icon under each section.

[softech]

@Tedk   With this new My Account site, there is lots of problem with caching.  I always use Incognito mode to login to make sure I get the correct updated info from the server

[Outdoorsman]

@Tedk hi it is possible that you are looking at a cached version of your account data,you need to delete your cache and cookies or use a different browser in private or incognito mode,reboot and sign back in