08-02-2022 07:57 AM
08-02-2022 12:44 PM
Good to know…lots of changes on the new website.
08-02-2022 10:03 AM
Yes, buying add-on is now a true shopping cart experience. Just tried last week. Fast and easy
08-02-2022 09:56 AM
08-02-2022 09:54 AM
Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.
Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.
All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
08-02-2022 08:48 AM
@Ohms - just to add, addons will only work on an Active public mobile plan. So if you are currently suspended, you will need to reactivate your services for any addons to work.
Then again, if this is your case, you plan data would replenish on reactivation.
08-02-2022 08:36 AM - edited 08-02-2022 10:53 AM
HI @Ohms
To get data again after you have used up the current cycle's , there are different ways
The easiest way is to buy addon , there are choices of 1GB for $15 or 200Mb for $5. The good thing for this is that add-ons are non-expiring. If you do not use them up before the next cycle comes, the remaining data will be roll over for next cycle as a back up.
Another way you can do it yourself is to change the plan now. Pick any other plan different from your current one and select Change plan now. The only bad thing for this way is that PM will start a new cycle now, the unused days for the current cycle will be wasted
Last way, similar to change plan above is to have an early renewal of your current plan. However, you cannot do it yourself, you have to open ticket with PM Support and have them to renew for you. To cut down back and forth time, you might want to load enough money onto My Account, so PM Support can make the plan change sooner, after they validate your identity
08-02-2022 08:00 AM - edited 08-02-2022 08:03 AM
@Ohms hi just go into your self serve account under plans and add ons you can buy an add on there go to shop add ons or if you think you are going to be using more data in the future you can change your plan