Data

[Maryphillips]

I have upgraded my plan but still can't send any MMS or pictures it's annoying

[PAULRANG18]

Best to contact a moderator by clicking question mark, bottom right, and follow instructions.

[dabr]

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@Jackhyf63 wrote:

@Maryphillips If you are sure that everything is good on your end you can send a private message to the mods to ask them to check.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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@Jackhyf63   PM is encouraging everyone to first submit a message via SIMon as responses will be prioritized over the regular private messaging system.

OP can click this link: https://publicmobile.ca.ada.support/chat/

Type in 'rep', select 'contact us', select 'submit ticket' and follow the prompts to finish submission.

[Jackhyf63]

@Maryphillips If you are sure that everything is good on your end you can send a private message to the mods to ask them to check.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@Maryphillips, please check the APN settings on the phone.  The settings should be as follows.  Refer to the following knowledge base link on setting up the APN.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

[mimmo]

What phone do you have? You might need trying a network reset or factory reset.

[Maryphillips]

Hi the man at public store checked all APN for me yesterday and still can't send or receive any pics or MMS

[Jackhyf63]

@Maryphillips 

you must enable data on your phone to send a picture message.  You may also need to verify your APN settings are correct.

[mimmo]

What phone do you have? What are your son settings?  You do not need a data plan to send MMS 

[Triguy]

Make use you enable data inorder to send MMS even though it does not use data.